Privacy Policy

Privacy Policy of Ozark Metals

Effective Date: October 15, 2024

At Ozark Metals, part of the Ozark Metal Group, we prioritize your privacy and are committed to safeguarding personal data. This policy explains how we collect, use, store, share, and protect the information you provide when interacting with our website, facilities, or services.

Our goal is to ensure transparency and compliance with global privacy laws, including the General Data Protection Regulation (GDPR) and other relevant local data protection regulations.

1. Information We Collect

1.1 Personal Information Provided by You

When you interact with us, we may collect the following personal data:

  • Identity Information: Name, title, and job position.
  • Contact Details: Email address, phone number, physical address.
  • Company Details: Company name, industry, and business type for commercial partnerships.
  • Transaction Details: Records of orders, service requests, invoices, and payments.
  • Preferences and Interests: Information you provide regarding product preferences, feedback, or inquiries.

1.2 Data Collected Automatically

When you visit our website or interact with our services, we collect information automatically using cookies and other tracking technologies. This may include:

  • Technical Data: IP address, browser type, operating system, time zone settings, and device information.
  • Usage Data: Pages visited, time spent on the website, click behavior, and referring website links.
  • Location Data: Approximate location derived from your IP address.

1.3 Third-Party Data Sources

We may obtain your data from publicly available sources or through our partners for verification, marketing, or business purposes. This includes:

  • Trade directories
  • Business registration services
  • Social media platforms

2. How We Use Your Information

We process personal data only when necessary for the following purposes:

2.1 Communication and Customer Support

  • Responding to inquiries, service requests, and support issues.
  • Notifying customers about changes in services or terms.

2.2 Business Transactions

  • Facilitating recycling services, product deliveries, invoicing, and contract fulfillment.
  • Managing partnerships with our recycling, extrusion, and logistics networks.

2.3 Marketing and Promotional Activities

  • Sending newsletters, updates, and offers if you opt-in.
  • Analyzing engagement with marketing campaigns. You can unsubscribe at any time by following the unsubscribe link in our emails.

2.4 Compliance and Legal Obligations

  • Meeting regulatory, environmental, and trade compliance requirements.
  • Ensuring adherence to financial, tax, and customs obligations.

2.5 Website Performance and Analytics

  • Using cookies to analyze user behavior and improve website functionality.
  • Ensuring website security by monitoring for unauthorized access or malicious activity.

3. Legal Basis for Processing Personal Data

Depending on your location, we may rely on one or more of the following legal grounds to process your data:

  • Performance of a Contract: Processing necessary to fulfill a contract (e.g., recycling service agreement).
  • Consent: When you provide consent (e.g., receiving marketing materials).
  • Legitimate Interests: Processing for business-related activities that do not override your rights.
  • Compliance with Legal Obligations: When required to meet legal or regulatory requirements.

4. Sharing Your Information

We do not sell personal data. However, we may share your information with:

  • Service Providers: For website hosting, IT services, marketing campaigns, and data analysis.
  • Logistics Partners: To facilitate product deliveries and recycling processes.
  • Government Authorities and Regulators: When legally required for audits or inspections.
  • Affiliated Companies: Within the Ozark Metal Group (including operations in Turkey and Kyrgyzstan) to ensure seamless service.
  • Business Partners: For collaboration, supply chain management, or compliance with recycling standards.

5. International Data Transfers

Given our operations in multiple regions, including Turkey and Kyrgyzstan, your data may be transferred across borders. We ensure these transfers comply with relevant privacy laws by implementing standard contractual clauses or other safeguards to protect your data.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations. For example:

  • Transaction records will be retained for tax and accounting compliance.
  • Marketing data will be retained until you opt out.
  • Website analytics data is retained for internal analysis, usually for a maximum of 24 months.

7. Data Security Measures

We apply industry-standard security practices to protect personal data from unauthorized access, misuse, or loss, including:

  • Encryption: Protecting sensitive data during transmission.
  • Access Control: Limiting access to authorized personnel only.
  • Monitoring Systems: Detecting suspicious or malicious activity.
  • Data Backups: Ensuring business continuity and recovery.

While we take every precaution to safeguard your information, no data transmission over the Internet can be guaranteed 100% secure.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience.

8.1 Types of Cookies We Use

  • Necessary Cookies: Essential for website functionality (e.g., login or session cookies).
  • Performance Cookies: Collect data on website usage to help us improve user experience.
  • Marketing Cookies: Track engagement with our content and campaigns.

8.2 Managing Cookies

You can control cookies through your browser settings or opt out of certain tracking through cookie management tools. Note that disabling cookies may affect your experience on our website.

9. Your Data Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal requirements.
  • Objection: Object to the processing of your data for direct marketing or legitimate interest purposes.
  • Data Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at contact@ozarkmetals.com.

10. Third-Party Links

Our website may contain links to external websites or services. Ozark Metals is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated through our website or other appropriate channels. We encourage you to review this policy periodically for the latest updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Ozark Metals
Business Address: Istanbul, Yakuplu, 204. Sk. No:13
Website: ozarkmetals.com
Email: contact@ozarkmetals.com